Legal Document

ppvup Terms and Conditions

Please read these terms and conditions carefully before using our platform. All rules regarding accounts, bonuses, financial transactions, and responsible gaming are described in detail here.

Last updated: January 2026
Applicable in Bengali
For the Bangladesh market
These terms and conditions were last updated in January 2026. ppvup reserves the right to change these terms at any time.

ppvup ("we", "our", "platform") is an online entertainment and gaming service provider in Bangladesh. By accessing our website ppvup.lat or creating an account, you agree to accept all the terms and conditions described below. If you do not agree with any part of these terms, please refrain from using our platform.

Eligibility and Age Requirements

Age and Citizenship Requirements

To open an account and enjoy gaming services at ppvup, you must meet the following eligibility requirements:

  • You must be 21 years of age or older. This platform is operated for those aged 21 and above only.
  • You must provide your real identity, correct name, valid email address, and accurate contact information.
  • Online gaming must be legally permitted in the country or region from which you are using the platform.
  • You must not have any mental or physical condition that prevents you from making decisions.
Important: ppvup reserves the right to verify age at any time for suspicious accounts. If age-related information is found to be false, the account will be closed immediately and any winnings will be considered void.

Account Registration and Management

Registration Rules

  • Each individual may operate only one account. Multiple accounts held by the same person are strictly prohibited.
  • All information provided at the time of account registration must be true, complete, and up to date.
  • It is your responsibility to keep your account password completely confidential. Do not share your password with anyone.
  • Any unauthorized access to the account must be reported to our support team immediately.

KYC Verification

To ensure a safe environment, ppvup follows a Know Your Customer (KYC) process. The following documents may be requested if required:

  • Copy of National ID (NID) or passport
  • Proof of current address (utility bill or bank statement)
  • Proof of ownership of the payment method

Withdrawal requests may be held until KYC verification is complete.

Deposit and Withdrawal Policy

Deposit Terms

The following rules apply when depositing funds at ppvup:

  • Minimum deposit amount: ৳200 (per method).
  • Accepted payment methods: bKash, Nagad, Rocket, Upay, and bank transfer.
  • Deposited funds must come from your own account — third-party payments are not accepted.
  • The time for the balance to appear in your account after a successful deposit depends on the payment network.

Withdrawal Terms

  • Minimum withdrawal amount: ৳1,000.
  • Withdrawals are generally processed within 30 minutes to 3 hours.
  • Your KYC verification must be complete in order to make a withdrawal.
  • Withdrawal requests can only be made to the same payment method used to deposit funds.
  • ppvup reserves the right to temporarily suspend withdrawals in cases of suspicious activity.
Note: ppvup does not charge any additional fees on deposits or withdrawals. However, your payment service provider (such as bKash or Nagad) may apply their own transaction fees, which are determined by their own policies.

Bonus and Promotion Terms

Welcome Bonus

ppvup offers a welcome bonus for new members:

  • 150% bonus on the first deposit, up to a maximum of ৳20,000.
  • A minimum deposit of ৳200 is required to claim the bonus.
  • Bonus wagering requirement: 10x (meaning you must wager 10 times the total bonus amount).
  • The bonus balance cannot be withdrawn before the wagering requirement is met.
  • If the wagering requirement is not met within 30 days of claiming the bonus, the bonus will be cancelled.

General Bonus Rules

  • Each bonus offer has its own terms, which are stated in the offer description.
  • It may not be possible to activate another bonus while one is already active.
  • Bonuses may only be used for gaming activity within the platform.
  • ppvup reserves the right to change or withdraw any bonus offer at any time.
  • If bonus abuse is suspected, the account may be subject to investigation.

VIP Program Terms

ppvup's VIP program has four tiers — Bronze, Silver, Gold, and Platinum. The weekly cashback for each tier is as follows:

  • Bronze: up to 0.2% weekly cashback.
  • Silver: up to 0.4% weekly cashback.
  • Gold: up to 0.6% weekly cashback.
  • Platinum: up to 0.8% weekly cashback.

VIP tier placement is based on your activity and engagement on the platform. Regular and active participation creates the opportunity to advance to higher tiers.

Gameplay Rules

General Gaming Rules

  • All games at ppvup are conducted in accordance with fair play principles. Game outcomes are determined using Random Number Generator (RNG) technology.
  • Each game has its own rules, which are displayed during gameplay.
  • If a game is interrupted due to a software or technical issue, ppvup may re-evaluate the result of that game where applicable.
  • In the event of any dispute regarding game results, ppvup's decision will be considered final.

Betting Limits

Minimum and maximum betting limits apply to each game. Specific limits are displayed within the game. ppvup reserves the right to change these limits at any time — users will be given appropriate notice before changes take effect.

Responsible Gaming

Our Commitment

ppvup believes that gaming should be for entertainment purposes only. We encourage all users to play responsibly. Never treat gaming as a source of income.

  • Never spend more than you can afford.
  • Take breaks from gaming — regular breaks help build healthy habits.
  • If you feel that gaming is affecting your life negatively, please contact us.
  • You can temporarily suspend your account using the self-exclusion feature.
Need help? To learn more about gaming addiction and get support, visit our responsible gaming page or contact our support team directly.

Prohibited Activities

List of Prohibited Activities

The following activities are strictly prohibited at ppvup. Violating these rules may result in permanent account closure and forfeiture of funds:

  • Creating or operating multiple accounts.
  • Using another person's account or placing bets on their behalf.
  • Coordinated activity to abuse bonus benefits (bonus abuse).
  • Playing games using computer bots, scripts, or automated methods.
  • Using the platform for money laundering or illegal financial transactions.
  • Attempting to hack the platform's software or gain unauthorized access.
  • Fraudulent behavior toward or attempting to deceive other users.
  • Providing false or forged identification documents.

Privacy and Data Protection

Data Collection and Use

ppvup is committed to keeping your personal information secure. We use SSL encryption technology to keep all transactions and personal data safe.

  • Your personal information is used only for the purposes of providing services, KYC verification, and ensuring security.
  • Your information is not sold or rented to third parties.
  • Information may need to be provided to government authorities when legally required.

For more details, please see our privacy policy page.

Limitation of Liability

Limits of Responsibility

ppvup bears no liability in the following cases:

  • Loss caused by internet disconnection or technical issues.
  • Delays or problems resulting from disruption of a third-party payment provider's service.
  • Misuse of your own account login credentials, if you have shared them with a third party.
  • Any financial loss arising from betting or gaming decisions — gaming is entirely at your own risk.
  • Service interruption due to unforeseen circumstances (force majeure) such as natural disasters or government directives.
Remember: Online gaming is an entertainment activity and there is always a risk of losing. ppvup never promises guaranteed wins or profits.

Account Suspended or Closed

Account Closed by ppvup

ppvup may temporarily or permanently suspend an account at any time for the following reasons:

  • Violation of terms and conditions.
  • Suspicion of fraudulent activity.
  • Failure to complete KYC verification or providing false information.
  • Violation of age restrictions.
  • Account inactive for a long period.

Account Closed by User

You may request to close your account at any time by contacting our support team. Before the account is closed, you will be given the opportunity to withdraw any remaining balance (if applicable and withdrawable).

Dispute Resolution

How to Submit a Complaint

In case of any dispute or complaint, please follow the steps below:

  • Step 1: Report the issue through our 24/7 live chat support.
  • Step 2: If the issue is not resolved via live chat, write to us in detail by email: [email protected]
  • Step 3: We will provide a formal response within 7 business days of receiving the complaint.

ppvup's decision will be considered final and binding on both parties.

Changes to Terms

Right to Modify Terms

ppvup reserves the right to change, revise, or update these terms and conditions at any time. For significant changes, we will notify users in advance. By continuing to use the platform after any changes, you will be deemed to have accepted the revised terms.

It is recommended that you visit this page regularly for the most up-to-date information.

Related Policies

Alongside these terms and conditions, the following documents also govern your relationship with ppvup:

  • Privacy Policy — Our policy regarding your personal information.
  • Responsible Gaming — Detailed guidelines on healthy gaming habits.
  • FAQ — Answers to frequently asked questions.

Have a question?

If you have any difficulty understanding any part of these terms, our support team is always ready to help.

Contact Support